Frequently Asked Questions

General Questions

Husky is committed to support the communities in which we work and some organizations may be eligible for support through our Community Investment program. Please visit the Community Investment section of the Husky Energy website for more information.

http://www.huskyenergy.com/socialresponsibility/communityinvestment/default.asp

A pre-authorization amount is a temporary hold that financial institutions place on customer accounts, similar to when a person rents a car or books a hotel room, or pays at the pump for fuel purchases.

For pay-at-pump fuel purchases, a pre-authorization amount of $200, which will appear on your account until the hold is released by your financial institution. This means you will have a reduction of credit available to you, until the hold is released.  Please note the staff at Husky sites cannot remove this for you.

The amount of your actual fuel purchase will appear separately on your account and be the only charge you pay for.

Important: The $200 pre-authorization amount is added each time a credit card is inserted into a fuel pump, even if the transaction is not completed. This means that if you swipe your card multiple times, the same number of pre-authorization amounts will appear on your account.

If you have additional questions regarding the pre-authorization amount, please contact your card issuer directly.

Fuel prices may vary between locations in city and provinces due to:

  • Varying taxes on fuel in each province and sometimes each city
  • Varying transportation costs, due to the location of the site
  • The volume of fuel sold at a site
  • Local market dynamics between locations in the same city


SOURCE: canadianfuels.ca, Canadian Fuels Association.We encourage you to visit the CFA website for more information.

The fee is similar to access fees for ATM, vacuum or payphone access, and covers the cost of supplying and maintaining our air compressor equipment so you can properly fill your tires and be safe on the road.

The operating level  of our Air-serv tire inflators is 99.5% or higher, compared to a reliability rate of 50% when compressed air was available at no cost to motorists and cyclists.  Plus a portion of the fee is donated to the non-profit group Habitat for Humanity.

Manual entry of a damaged card is not recommended by BCAA due to the potential for your membership number not being entered properly.   If your card is not swiping properly, it could be a  problem with the magnetic strip. Replacement cards are available from your local BCAA office at no charge.

If your card didn’t swipe for your transaction, you can also take your receipt to any BCAA office within 30 days and they will credit your account for you.

BCAA Customer Service can be reached at 1-888-268-2222.

Parking is available at Husky Travel Centres for Husky customers only. Please check with the individual location for specific parking limits which can be 2 hours, 8 hours and 24 hours.

Return policies are specific to each individual retail site. Please contact the site directly to confirm details.

The pump price is always correct.

Fuel prices can fluctuate throughout the day and will automatically update at the pumps. This means there might be a slight delay between when the pump price changes and when staff at the site can change the outdoor sign.

myHusky Rewards

For questions related to myHusky Rewards, please click here to be redirected to myHuskyRewards.ca.  


Prepayment for fuel

Many of our stations are already prepay only. We are making this decision consistent for all Husky stations to eliminate serious injuries related to fuel theft, creating a safer environment for our attendants and customers.

Prepay begins at 9am on the following days for the following provinces:

  • Sept. 19: Fuel prepay in effect for Alberta
  • Oct. 19: Fuel prepay in effect for Saskatchewan
  • Oct. 26: Fuel prepay in effect for Manitoba
  • Nov. 15: Fuel prepay in effect for Ontario

Some of our stations are owned and operated by independent dealers.

You don’t have to pay at the pump. You are welcome to pay inside the station before filling up.

We hope you’ll stay with Husky for the same reasons you always have: great service from our attendants and great programs, such as the myHusky Rewards loyalty program.

We hope you’ll understand and support this initiative; however if you wish to share your thoughts and concerns, please email us at customerservice@huskyenergy.com or call 1-800-661-3835.

Husky has implemented prepayment for fuel across its entire network in Alberta, Saskatchewan, Manitoba and Ontario. British Columbia has already established prepay as a law.

If you prepay at the pump, you will be prompted to insert your myHusky Rewards card. If you prepay inside the store, the station attendant will ask you to swipe your card during the transaction.

Please call myHusky Rewards – you can find the phone number on the back of your card. The points from your purchase can be retroactively added to your account as long as you still have the receipt from when you prepaid inside.

The pre-authorization receipt shows you how much money you have authorized the pump to fill, but it does not show the amount of litres. The official receipt includes total litres, the exact amount and taxes you paid and how you paid. The pre-authorization receipt does not.

(Important! You are only charged for what you fill: if you authorize for a $20 fill and you only fill to $15, you will be charged $15).

You might want a receipt to expense later. Only official receipts include the litres filled and the exact taxes, which is information needed for business purposes. Fleet and/or business customers need to go back inside to get the official receipt if the pump does not issue one.

Fuels

Ethanol Facts

Made from grain, corn, sugar or starchy vegetables such as potatoes, pure ethanol was first promoted as a transportation fuel by Henry Ford. Ethanol is considered a renewable fuel because the feedstock can be grown again, unlike fossil fuels such as oil and gas. Ethanol also contributes to reducing greenhouse gas emissions since it's made from renewable, plant-based feedstocks, the CO2 released during a vehicle's fuel combustion is "recycled" by the plant as it grows.

Our "Mother Nature's Fuel" is made from renewable resources such as wheat and corn. Husky purchases feed-grade grain from local producers because it has a higher starch component than food-grade grain.

The process of turning grain into ethanol entails cooking, fermentation and distillation:

  • Grain is milled, mixed with water and cooked
  • Enzymes are added to the mixture to convert starch to sugar
  • Yeast is added to start fermentation
  • Fermented mash is distilled to produce ethanol


During this process, our facilities also produce Distillers Dried Grain with Solubles (DDGS), a high protein, feed supplement for livestock that is marketed to cattle and dairy producers.

Husky's Ethanol-blended Mother Nature's Fuel

Husky's Ethanol-blended Mother Nature's Fuel:

  • is a clean-burning fuel that contains oxygen. Adding oxygen to fuel results in more complete fuel combustion, thus reducing harmful tailpipe emissions,
  • acts as a natural gas-line antifreeze in winter

Except for P91 (no ethanol added), all other Husky fuel may contain up to 10% ethanol (E10). Currently, all major automakers approve the use of up to E10 under warranty for the vehicles they produce. In addition, all mainstream manufacturers of power equipment, snowmobiles, motorboats, and lawnmowers permit the use of ethanol blends up to 10% ethanol in their products. Generally, E10 can be used anywhere ordinary unleaded gasoline is used; however, due to the widely diversified products available, always check the owner's manual for specific information regarding the equipment. Reminder: Ethanol is NOT methanol. Methanol, also called wood alcohol, is a colourless, flammable liquid that is highly poisonous. Although it can be used as a fuel, most vehicle operating manuals say methanol should not be used.

Seasonally, the amount of ethanol added remains the same (up to 10% ethanol), but the gasoline component changes bi-monthly. This is done to adapt to the changing climate.

The provincial regulations state that each fuel provider must blend ethanol into their conventional gasoline to meet the required average. It is up to each fuel provider to decide how to achieve their pool average requirement. Husky adds up to 10% ethanol to almost all gasoline grades, regardless of the province; other fuel providers may opt to only blend ethanol into their "regular" 87 octane gasoline to meet the requirement.

Engine performance and ethanol

Pure ethanol has a much higher octane rating than conventional gasoline, allowing a higher compression ratio and different spark timing for improved performance. Husky and Mohawk's 92 and 94 octane fuels are perfect for this type of engine. 92 is available at select locations in Manitoba and Saskatchewan. Also at select Husky and Mohawk stations across our network, 94 octane gasoline is sold which is the highest octane gasoline available to consumers in North America.

Note: Too low an octane rating can lead to premature combustion and a "knocking" or "pinging" sound. Gasoline with too low an octane rating converts fuel to heat rather than power. This results in less efficient fuel usage and reduced engine life.

Unlikely. Up to 10% ethanol-blended gasoline has been approved for use in vehicles sold in North America since 1988 (check your operating manual for confirmation). Today's gasoline contains a deposit control additive to control fuel-tank deposits that can clog fuel filters. All of Husky's gasoline contains additive that meets or exceeds the Canadian specification for deposit control additive.

Older fuel systems in vintage and classic cars could contain natural rubber or synthetic rubber much less compatible with today's fuels than the materials used in modern fuel systems. Usually, however, older cars have already had most fuel system components replaced. For those vehicles that have not replaced their fuel system components, Husky's Premium 91 in BC, Alberta, Saskatchewan and Manitoba does not contain ethanol.

It's true that ethanol-blended fuel has approximately 2/3 of the energy of conventional gasoline. Fuel economy may decrease by approximately 1-2% which is not enough to be detected by the average driver. Some newer vehicles have fuel injection computers that detect the oxygen in ethanol and interpret this to mean the engine is running with a lean fuel mixture. As a result, the computer adds more fuel to compensate, which can affect fuel mileage somewhat.

No. Methanol and ethanol are two different products. Since 1988, almost all vehicles sold in North America have been approved to use ethanol-blended fuel up to 10% ethanol (check your operating manual for confirmation). Methanol is a highly poisonous clear liquid also known as wood alcohol. Many vehicle manufacturers do not recommend methanol because of its corrosive characteristics. In contrast, manufacturers allow blends of up to 10% ethanol, 90% gasoline in their conventional vehicles.

Other vehicles and ethanol

All mainstream manufactures of power equipment, snowmobiles, motorboats, and lawnmowers permit the use of ethanol blends up to 10% in their products. Generally, E10 can be used anywhere that ordinary unleaded gasoline is used, however, due to the widely diversified products, always check the owner's manual for specific information regarding the equipment. Before using Ethanol-blended Mother Nature's Fuel for the first time in an older small engine, we recommend that all water be removed from the tank.

The same benefits will be realized in smaller engines.

The answer differs according to make and age of the recreational vehicle. The octane level required varies according to the manufacturer so it's always best to consult your operating manual. Ethanol added to gasoline tends to lean out the blended fuel. This is an advantage for many vehicles as it cools the engine, resulting in less maintenance needed.

Yes, Flexible Fuel Vehicles (FFVs) are able to run on all ethanol blends, up to E85 (85% ethanol and 15% gasoline). Please note that Husky does not offer E85 fuel.

Car Wash

We have four types: Wand Wash (self-serve); Touchless; Rollover and Soft Cloth Tunnel washers.

Our retailers must follow Husky’s cold weather standards, which specify that the car wash should be closed down if the ambient temperature reaches -15 degrees Celsius or lower. This protects the equipment and ensures our customers get a high quality wash.

All Husky car washes use Blue Coral with RainX cleaning products, which are both recognized as a leading brand of top quality car wash products.

Yes you can. Just swipe your registered myHusky Rewards card when you purchase a car wash or instantly redeem 700 points for a FREE Ultimate car wash.

Yes we do. In addition to special offers throughout the year, we have two ongoing promotions for our customers:

  • Our Car Wash frequency card offers you a free car wash after you’ve purchased 5.
  • Ultimate Car Wash coupon books come in quantities of 10, 25, and 50 (and 100 in the province of Ontario) and can save you up to $60.

Diesel Exhaust Fluid

Diesel Exhaust Fluid is an API certified colourless and odourless solution that reduces the amount of NOx (oxides of nitrogen) emitted into the air by diesel engines. It is necessary for Selective Catalytic Reduction (SCR) technology (used by most OEM engine manufacturers) to meet legislated emissions standards.

Diesel Exhaust Fluid that you can access from a pump dispenser.

All Husky sites carry DEF jugs in store. Bulk DEF is currently available at select Husky sites. (see list below).

Chilliwack Travel Centre 7620A Vedder Road, Chiliwack BC
Hope Travel Centre 61850 Flood Hope Road, Hope BC
Prince George Travel Centre 1148 Pacific Street, Prince George BC

Calgary Eastlake Industrial 5225 106 Avenue SE, Calgary AB
Calgary 52nd Street Cardlock 6811 52 Street SE, Calgary AB
Edmonton West Travel Centre 26304 Township Road 531A, Edmonton AB
Grassland Travel Centre 5004 50th Avenue, Grassland AB
Lloydminster Bulk Plant 5310 52 Street, Lloydminster AB
Nisku Travel Centre 201 8020 Sparrow Drive, Nisku AB
Strathmore Travel Centre 436 Ridge Road, Strathmore AB

Regina Bulk Plant 210 McDonald Street N, Regina SK
Regina Travel Centre 1755 Prince of Wales Drive, Regina SK
Saskatoon Travel Centre 315 Marquis Drive, Saskatoon SK
Swift Current Travel Centre 1510 S Service Road W, Swift Current SK

Brandon Travel Centre 1990 18 Street N, Brandon MB
Headingly Travel Centre 5141 Portage Avenue, Headingly MB
Redonda Travel Centre 1300 Redonda Street, Winnipeg MB
Winnipeg Bulk Plant 922 Dugald Road, Winnipeg MB

Dryden Travel Centre 379 Government Street, Hwy 17, Dryden ON
Kingston Travel Centre 2054 Joyceville Road, Kingston ON
Nipigon Travel Centre Hwy 11 and 17 North, Nipigon ON
St. Catharine Travel Centre 615 York Road, St. Catharine ON
Windsor Travel Centre
 4040 Essex Road and Hwy 401, Windsor ON

Both are the same high quality H2Blu product. The only difference is how you access it. 

Husky Bulk DEF pumps are closed when the ambient temperature reaches -15 degrees or colder to protect the pump equipment. For your convenience, DEF jugs are available in store.

Route Commander and Fleet Card

Existing Fleet Card customers are being notified their cards expire on May 31, 2015 by email, telephone and/or letter. Route Commander cards are still valid, more information is available at www.routecommander.ca and in invoice statements. Those customers transitioning to the HuskyPRO card program started receiving cards in June 2014 to distribute to their drivers. If you require a new HuskyPRO card, please call 1-855-278-7731 or email huskycardservices@fleetcor.com.

We plan to keep historical data accessible to Route Commander for a period of one year after the last Route Commander transaction.